Support

Need a hand? We are happy to help. Email us any time at support@citizenshippracticetest.com.au and we will usually reply within two business days. To help us sort things out quickly, tell us whether you are using the app or the website, and which device you are on.

Premium purchases

Premium is a one-time purchase, not a subscription. In the app it is tied to your Apple ID, so if you have paid and Premium is not showing, open the app, go to the Me tab and tap Restore purchases. If it still does not unlock, email us and we will get it sorted.

Refunds for in-app purchases are handled by Apple. You can request one from reportaproblem.apple.com. If you bought Premium on the website instead, just email us.

Your progress

Your scores and progress are saved on your own device, so they stay private to you. Because of this, reinstalling the app or clearing your browser data will clear your history, and progress does not carry across to a different device.

Still stuck?

Email support@citizenshippracticetest.com.au with as much detail as you can and we will do our best to help you pass with confidence.